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Order questions answered and COD orders confirmed, without a bigger support team

D2C brands grow faster than their support teams. We build AI that answers “where is my order?”, handles returns and confirms cash-on-delivery orders before they ship, connected to your store and courier data.

Book a free consultationWhere to start
One afternoon of supportExample

  1. Customer

    “Where is my order?” on WhatsApp

  2. AI

    Checks Shopify and Shiprocket. Replies: out for delivery, arriving by 7 pm

    Resolved

  3. Customer

    Another customer asks to return a pair of shoes

  4. AI

    Checks the return policy, creates the return and books a pickup

  5. Your team

    A damaged-product complaint with photos is sent to the team with a summary

  6. AI

    Confirms today’s COD orders by call and WhatsApp before they ship

In short

How do D2C and e-commerce brands use AI?

D2C and e-commerce brands use AI agents to answer order and delivery questions, confirm cash-on-delivery orders before dispatch, handle return requests and recover abandoned carts on WhatsApp. Acropine builds these agents and connects them to the store, courier and helpdesk tools.

Sounds familiar?

Support can’t keep up
Every sale brings questions, and the queue grows faster than the team.
COD orders get refused
Unconfirmed cash-on-delivery orders come back as costly RTO.
Returns take too many messages
Checking eligibility, creating the return and booking pickup, by hand, for each one.
Sale days break everything
Volume spikes on sale days and festivals, when response time matters most.

What we build for e-commerce and D2C

  • Order status and tracking

    Real answers from your store and courier data, on WhatsApp, chat and email.

    Customer support AI

  • COD confirmation

    Calls and WhatsApp messages to confirm COD orders and addresses before they ship.

    AI voice agents

  • Returns and exchanges

    Eligibility checked, the return created and the pickup booked in one conversation.

    Customer support AI

  • Abandoned cart and pre-sale questions

    Size, stock and delivery questions answered while the shopper is still deciding.

    Sales and WhatsApp AI

  • Supplier invoices and reconciliation

    Marketplace settlements and supplier invoices matched and checked.

    Workflow automation

Built for how your business works

Connected to your stack
Shopify, WooCommerce, your courier aggregator and your helpdesk, working together.
Your brand voice
Replies in the tone your customers know, from your own policies.
Ready for sale days
Handles festival-season spikes without extra hiring.

Connects with the tools you use

  • Shopify
  • WooCommerce
  • Magento
  • Shiprocket
  • Delhivery
  • Blue Dart
  • Unicommerce
  • Freshdesk
  • Gorgias
  • Zendesk
  • WhatsApp Business API
  • Razorpay

Using something else? If it has an API or a data export, we can usually connect to it.

Where most e-commerce and D2C teams start

Start with order-status answers on WhatsApp

We connect your store and courier to a WhatsApp assistant that answers order questions, and measure it on your real tickets. COD confirmation can be added in the same project.

Plan this with us

Start smallA fixed-price proof of concept on your real data

  • Order status from your store and courier
  • Returns created within your policy
  • Everything else routed to your helpdesk
  • Reports on resolved and routed tickets

Common questions

Does it work with Shopify and Shiprocket?

Yes, along with WooCommerce, Magento, Unicommerce and most courier aggregators with an API.

Can COD confirmation really reduce RTO?

Confirming orders and addresses before dispatch lets you cancel or fix bad orders before you pay for shipping. We measure the effect on your own RTO numbers during the project.

What about angry or complex complaints?

They go straight to your team with a summary and any photos, so the customer doesn’t have to repeat themselves.

Other industries

Can’t find your industry?

The same AI agents work in any business where a team repeats the same process every day. If your industry isn’t listed, we’d still like to hear about it.

  • Insurance
  • Logistics
  • Manufacturing
  • Legal
  • Hospitality and travel
  • SaaS
  • Retail
  • Financial services

Tell us three things, and we’ll tell you honestly if AI can help

  1. 1

    The process

    What your team does, step by step, and where it slows down.

  2. 2

    The volume

    Roughly how many calls, messages or documents a month.

  3. 3

    The tools

    The CRM, ERP, helpdesk or spreadsheets it runs through.

Tell us about your processor email contact@acropine.com